Frequently Asked Questions (FAQ) – Computer Repair Services in the UK

1. What services does your computer repair business offer? We offer a wide range of computer repair and troubleshooting services, including hardware diagnostics, software optimization, virus removal, data recovery, operating system installation, hardware upgrades, and more.

2. Do you provide on-site repairs or do I need to bring my computer to your shop? We offer both options. You can bring your computer to our repair shop, or if you prefer, we can send a technician to your location for on-site repairs, depending on the nature of the issue.

3. How long does a typical computer repair take? The repair time varies based on the complexity of the issue. Minor software fixes might be completed within a few hours, while more extensive hardware repairs could take a day or longer. We strive to provide accurate time estimates when you bring in your device.

4. How much will the repair cost? The cost of the repair depends on the specific problem with your computer. We offer a diagnostics test for £30 to identify the issue and provide you with a transparent and detailed cost estimate before proceeding with any repairs. But if the repair quote is carried out then this diagnostic fee is waived.

5. Do you work with both Windows and Mac computers? Yes, we are experienced in working with both Windows and Mac systems. Our technicians are skilled in troubleshooting and repairing a wide variety of computer brands and models.

6. My computer is running slow. Can you help with that? Absolutely. Slow performance can be caused by various factors, including software issues, malware, and hardware limitations. Our technicians will diagnose the underlying problem and implement the necessary solutions to improve your computer’s speed and responsiveness.

7. What if I have sensitive data on my computer? Is it safe during repairs? We prioritize data security and privacy. Our technicians are trained to handle sensitive data with the utmost care. If necessary, we can discuss data backup solutions before performing any repairs that might involve data manipulation.

8. Will I lose my files during the repair process? We take precautions to avoid data loss during repairs. However, in some cases where the storage media is severely damaged, data loss might occur. We recommend regular data backups to prevent such situations.

9. Can you remove viruses and malware from my computer? Yes, we offer virus and malware removal services. Our technicians will scan your system, identify malicious software, and eliminate it while preserving your data.

10. Can you help with network and internet connectivity issues? Absolutely. We can diagnose and troubleshoot network and internet connectivity problems, whether they’re related to your computer, router, or other network components.

11. Do you provide hardware upgrade services? Yes, we offer hardware upgrade services, such as RAM upgrades, hard drive replacements with SSDs, graphics card installations, and more. Upgrading your hardware can significantly improve your computer’s performance.

12. How do I get started with a repair? Simply contact us via phone or our website to schedule an appointment. You can also visit our repair shop directly. We’ll perform a diagnostic assessment, discuss the issue with you, and provide an estimate before proceeding with any repairs.

13. Is your work guaranteed? Yes, we stand by the quality of our repairs. We offer a warranty on both parts and labor for a specified period. If you experience any issues related to the repair within the warranty period, we’ll address them at no additional cost.

14. Do you offer any remote support services? Yes, for certain software-related issues, we can provide remote support. Our technicians can guide you through troubleshooting steps or remotely access your computer to fix the problem if it doesn’t require physical repairs.

15. What areas do you serve? We provide computer repair services to various areas within Gloucester. Please check our website or contact us for specific information on service availability in your location.

If you have more questions or concerns not addressed in this FAQ, feel free to reach out to us through our contact information. We’re here to assist you with all your computer repair needs!